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Privacy Policy

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Digitec Security Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Company details

  • Any information submitted via contact forms or enquiries

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Pages visited and time spent on the website

  • Device information

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support

  • Deliver and manage our security services

  • Improve our website and user experience

  • Send important updates or service-related communications

  • Comply with legal obligations

We will only use your data where we have a lawful basis to do so under applicable data protection laws.

3. Legal Basis for Processing

We process personal data based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Trusted service providers and partners

  • IT and system administration providers

  • Legal or regulatory authorities when required

All third parties are required to respect the security of your personal data.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Data portability

To exercise your rights, please contact us at:admin@digitecsecurity.com

8. Cookies

Our website uses cookies to enhance user experience. You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Digitec Security Ltd

Unit 9 Hobbs Cross Business Centre

Hobbs Cross Road

Theydon Garnon

Essex

CM16 7NY

Email: admin@digitecsecurity.com
Phone: 0800 999 4948

12. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

This Privacy Policy is intended as a general template and should be reviewed by a legal professional to ensure compliance with applicable laws.

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